At Traeger Egg Store, we stand behind our premium grilling equipment like a pitmaster stands by their signature rub. While we’re confident you’ll love our products, we understand that sometimes adjustments are needed. Our Returns & Exchanges policy is designed with the same care we put into selecting our grilling tools.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items in their original, unused condition with all packaging intact. Like maintaining the perfect grill temperature, we’ve kept the process simple but precise.

⚠️ Non-Returnable Items:

For safety and hygiene reasons, we cannot accept returns on:

  • Opened containers of grill cleaners or charcoal products
  • Used grilling utensils/tools
  • Products missing original packaging or tags

How to Initiate a Return or Exchange

Follow these steps as carefully as you’d monitor your grill’s smoke levels:

  1. Contact Our Grill Support Team within 15 days of delivery at [email protected] with your order number and details about the item you’d like to return or exchange.
  2. Wait for Approval – We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Securely – Return items in their original packaging with all accessories, using the RMA number clearly marked on the outside.
  4. Ship Back – Send the package to our warehouse at:
    Traeger Egg Store Returns
    8934 Arrowrock Trail
    Smartsville, US 95977

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Traeger Egg Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item Name: [Product Name] Reason for Return: [Brief Explanation] Preferred Resolution: [Refund/Exchange for Specific Item]
Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once the return is received and approved
  • Standard shipping rates apply unless the exchange is due to our error
  • International customers may be responsible for additional customs/duties

Pro Tip from Our Grill Masters

Before returning, check our Grill Support Team for troubleshooting tips – many grilling challenges can be solved with proper technique adjustments!

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or return at no cost to you.

At Traeger Egg Store, we believe in standing by our products as firmly as we stand by our grilling principles. Should you need to make a return or exchange, we’ll handle it with the same attention to detail we apply to every grill we sell.

Happy Grilling,
The Traeger Egg Store Team