Welcome to Traeger Egg Store! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium grilling equipment. By accessing our site and making purchases, you agree to these terms in full. If you disagree, please refrain from using our website.

1. Our Customers

Traeger Egg Store serves grill enthusiasts and outdoor cooking aficionados worldwide (excluding certain remote areas in Asia). Our products are designed for:

  • Home grill masters seeking quality equipment
  • Outdoor cooking enthusiasts building their grilling arsenal
  • Those who appreciate artisanal charcoal and precision grilling tools

2. Website Use & Intellectual Property

2.1 Access and Content

You may browse our site for personal, non-commercial use. All content (images, text, designs) are property of Traeger Egg Store and protected by intellectual property laws.

2.2 User Responsibilities

You agree to:

  • Provide accurate account information
  • Not misuse our website or products
  • Comply with all applicable laws

3. Products & Services

3.1 Product Descriptions

We offer premium grilling equipment including:

  • Charcoal and pellet grills
  • Grill accessories (brushes, cleaners, utensils)
  • Grill stands, tables, and thermometers
  • Outdoor fryers

We make every effort to display products accurately, but colors may vary slightly due to monitor differences.

3.2 Product Availability

All items are subject to availability. If an item becomes unavailable after ordering, we’ll notify you promptly.

4. Orders & Payments

4.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email with tracking information.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are secure and encrypted.

4.3 Pricing

Prices are listed in USD. We reserve the right to adjust prices due to market conditions or errors, but will honor the price at time of order confirmation.

5. Shipping & Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (DHL/FedEx): $12.95 USD, 10-15 business days after shipment
  • Free Shipping (EMS): For orders over $50, 15-25 business days after shipment

5.2 International Orders

International customers may be responsible for:

  • Customs duties
  • Import taxes
  • Country-specific fees

These are not included in our prices or shipping costs.

5.3 Delivery Issues

If your package is lost or significantly delayed, contact us at [email protected] with your order details.

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items in original, unused condition with all packaging intact.

6.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

  • Opened containers of grill cleaners or charcoal
  • Used grilling utensils/tools
  • Items missing original packaging

6.3 Return Process

  1. Email us within 15 days at [email protected] with your order details
  2. We’ll provide a Return Merchandise Authorization (RMA) number
  3. Ship items to: Traeger Egg Store Returns, 8934 Arrowrock Trail, Smartsville, US 95977

6.4 Refunds

Refunds are processed within 5 business days of receiving your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Warranty & Liability

7.1 Product Warranty

Most grills come with manufacturer warranties. Contact us for specific product warranty information.

7.2 Limitation of Liability

Traeger Egg Store is not liable for:

  • Incorrect product use
  • Consequential damages from product use
  • Minor variations in product appearance

Our liability is limited to the purchase price of the product.

8. Privacy & Data Protection

We respect your privacy. Our Privacy Policy details how we collect and use your information.

9. Governing Law

These terms are governed by the laws of California, USA. Any disputes will be resolved in California courts.

10. Changes to Terms

We may update these terms periodically. Continued use of our site constitutes acceptance of changes.

11. Contact Us

For questions about these Terms:

Email: [email protected]
Address: 8934 Arrowrock Trail, Smartsville, US 95977

Thank you for choosing Traeger Egg Store. We’re committed to serving you with the same precision we’d use to smoke the perfect brisket!